Delete my account

Three different things go by this name. They have different consequences, so pick the one you mean.

1. Just stop a story being seen

You probably want this one. Delete the story on the tablet — it stops being shown to anyone immediately, and you can bring it back later. Nothing else changes.

How to delete a story →

2. Remove one family member's sign-in

Ask whoever administers your family archive. They deactivate the account in the console; any session it has open stops working at once.

3. Remove an entire family archive

Everything: photos, stories, names, links, the lot.

This is done by a person, not a button, and we will confirm who you are before doing any of it — precisely because it cannot be undone and because one family member should not be able to end everybody else's archive on their own.

How to ask

1. Write to us from the address the archive's owner account uses, saying which family archive you mean.
2. We confirm it is you and tell you what will be destroyed and when.
3. Take your copy first. We will give you an export — the photos as ordinary image files, and every story as a video file that plays without any of our software. Do not skip this; after step 4 there is nothing to come back for.
4. We destroy it, and confirm in writing when it is done.

Ask us to delete an archive

What is destroyed

• Every photo file, including the backs of prints and every derived copy — thumbnails, previews and rendered story videos.
• Every story file, including stories that were deleted. This is the one route by which a deleted story is genuinely destroyed.
• Every name, relationship, note and drawing.
• Every share link, which stops working immediately.
• Every sign-in and every paired tablet for that family.

What may survive, and for how long

• Backups until they age out on their normal rotation. We will tell you the date the last one expires.
• Copies other people already have. A story someone saved, or a link they opened and downloaded, is on their device and beyond anybody's reach. Revoking a link stops the archive serving it; it cannot reach into someone's email.
• Web server request logs, which record addresses and page names but no archive content.

If the archive is on your own hardware

Then it is already entirely yours and you do not need us at all. Stop the services and destroy the storage. If you would like a hand doing it thoroughly — including the derived copies, which live in a separate folder from the originals — ask, and we will talk you through it.

If someone has died and you are trying to work out what to do with their archive, write to us and say so. There is no form for that and it will not be treated as one.