Look What I HaveContact and support
A person reads these. There is no ticket number and no chatbot.
Write to us
There is no form on this page on purpose — a form drops what you wrote into a system, and an email gives you a copy of it.
Asking for a family archive
Tell us:
- Whose photos they are, and who would be doing the talking.
- Roughly how many photos, and whether they are prints, already scanned, or both.
- Who in the family would look after it.
- Whether you want it on a machine you own, or hosted.
Archives are set up one at a time by a person, which is why there is no sign-up button anywhere on this site.
Getting help with one you have
Please include:
- What the screen said, word for word. The wording in this app is chosen carefully enough that it usually tells us exactly where you are.
- What you were doing just before.
- Whether it happens every time.
- A photo of the screen, if that is easier than typing it.
Have a look at help first — it is one page per task and covers most of what comes up.
We will never ask for one. If something needs a credential, we will tell you where on your own system to find it.
If a tablet has been lost or stolen
Tell whoever administers your family archive first — they can revoke that tablet in seconds and it stops working immediately. Then tell us, so we can check nothing else was touched.
Deleting things
See delete my account, which sets out the three different things people mean by that and what each one destroys.
Security
If you have found a security problem, write to the address above with security in the subject and we will come back to you quickly. Please give us a chance to fix it before telling anybody else.
Operator: [TO BE COMPLETED]
Postal address: [TO BE COMPLETED]